Last Updated: May 9, 2026 | Effective Date: May 9, 2026
Your kitten’s health is the foundation of everything we do. Every kitten that leaves MeoWoff has been veterinarian-examined, vaccinated, dewormed, microchipped, and screened for breed-appropriate genetic conditions. This page explains exactly what our health guarantee covers, what genetic testing our breeding cats undergo, how to file a claim, and what your rights are under state law.
This health guarantee is part of your purchase agreement with MeoWoff Inc. and is incorporated by reference into our Terms of Service.
Table of Contents
- 1. What Every Kitten Receives Before Delivery
- 2. Your Health Guarantee — Three Tiers of Protection
- 3. Breed-Specific Genetic Testing
- 4. Conditions Covered Under the 2-Year Genetic Guarantee
- 5. FIP (Feline Infectious Peritonitis) Coverage
- 6. What You Need to Do to Keep Your Guarantee Active
- 7. How to File a Health Guarantee Claim
- 8. Your Remedies — What You Can Receive
- 9. What This Guarantee Does NOT Cover
- 10. Frequently Asked Questions
- 11. Contact Us
1. What Every Kitten Receives Before Delivery
Before any kitten leaves our care, it receives age-appropriate veterinary care and travel preparation, which may include the following depending on the kitten’s age, breed, and transportation requirements:
- Veterinary examination confirming the kitten is fit for travel
- Age-appropriate vaccinations, including FVRCP and rabies where applicable
- Preventative deworming treatment
- Microchip implantation and registration information
- FeLV and FIV testing prior to sale
- International veterinary passport documenting vaccinations and medical history
- Breed-specific genetic testing documentation, when available for the breeding parents
Copies of the kitten’s veterinary and travel documentation are provided at the time of pickup or delivery. Available parental genetic testing documentation may also be provided upon request.
2. Your Health Guarantee — Three Tiers of Protection
Our health guarantee is structured in separate coverage categories, each subject to the timelines, procedures, exclusions, and limitations described in the signed Sales Agreement and Health Guarantee documentation.
| Tier | What It Covers | Coverage Period | Your Remedies |
|---|---|---|---|
| Tier 1 — Infectious Disease | Serious contagious illness or health conditions identified shortly after pickup or delivery | 5 days from date of delivery | Depending on the situation and supporting veterinary documentation, resolutions may include return approval, replacement kitten options, partial reimbursement consideration, veterinary support assistance, or other solutions offered by MeoWoff |
| Tier 2 — Congenital & Hereditary Defects | Qualifying hereditary or congenital conditions affecting the kitten’s long-term health | 1 year from date of delivery | Depending on diagnosis and supporting documentation, resolutions may include replacement options, reimbursement consideration, or other remedies described in the Health Guarantee |
| Tier 3 — FIP (Feline Infectious Peritonitis) | FIP-related coverage specifically described in the Health Guarantee | 6 weeks (full coverage) + 6 months (partial coverage) from date of delivery | Store credit equal to 100% of the kitten purchase price within the first 6 weeks, or 50% store credit between 6 weeks and 6 months, as described in the Sales Agreement |
All claims require supporting veterinary documentation and are subject to review under the procedures outlined in the signed Sales Agreement and Health Guarantee documentation.
3. Breed-Specific Genetic Testing
MeoWoff works with experienced breeding partners and catteries that may perform breed-relevant genetic testing and health screening depending on the breed, lineage, breeder practices, and test availability for specific conditions.
Because genetic screening standards vary between breeds and because not all conditions have commercially available or universally accepted testing protocols, the tests listed below are examples of commonly used breed-related screening practices within responsible breeding programs and are not guaranteed for every individual kitten, litter, sire, or dam.
| Breed | Genetic Tests Required for Sire & Dam |
|---|---|
| Maine Coon | HCM, SMA, PKDef, PKD, echocardiogram screening |
| British Shorthair / British Longhair | PKD, HCM, Blood Type |
| Scottish Fold / Scottish Straight | PKD, HCM, cartilage-related breeding screening |
| Bengal | PRA-b, PKDef, HCM |
| Sphynx / Bambino / Elf | HCM screening, Blood Type |
| Ragdoll | HCM, PKD |
| Siberian | PKD, PKDef, HCM |
| Munchkin | HCM, PKD |
| Exotic / Persian | PKD, PRA |
| Russian Blue | HCM screening, wellness screening |
| Abyssinian | PRA, PKDef |
| Burma (Burmese) | HK, Blood Type |
| Oriental / Devon Rex / Cornish Rex | PRA, HCM, PKD |
Available parental testing documentation may be provided upon request when such records are available from the breeding program.
No genetic testing or cardiac screening protocol can eliminate all health risks, and the absence of a detected mutation does not guarantee that a cat will never develop a medical condition later in life.
4. Conditions Covered Under the 2-Year Genetic Guarantee
MeoWoff provides a limited 1-year genetic health guarantee covering qualifying hereditary or congenital conditions that substantially affect the kitten’s long-term health and are confirmed by a licensed veterinarian and supporting diagnostic documentation.
Examples of conditions that may qualify for review under the Health Guarantee include:
- HCM (Hypertrophic Cardiomyopathy)
- SMA (Spinal Muscular Atrophy)
- PKDef (Pyruvate Kinase Deficiency)
- PKD (Polycystic Kidney Disease)
- PRA (Progressive Retinal Atrophy)
- Severe congenital organ defects
- Osteochondrodysplasia
- Severe congenital hernias requiring surgical correction
Coverage eligibility, claim review, exclusions, and available remedies are governed exclusively by the signed Sales Agreement and Health Guarantee documentation.
No genetic screening or breeding program can eliminate all health risks, and MeoWoff does not guarantee that a kitten will never develop medical conditions later in life.
5. FIP (Feline Infectious Peritonitis) Coverage
While FIP is not considered a hereditary or congenital condition, MeoWoff provides limited FIP-related accommodation under the following terms:
First 6 Weeks After Delivery — Full Store Credit
If the kitten passes away due to FIP within the first 6 weeks following delivery, and the diagnosis is confirmed by necropsy performed by a licensed veterinary pathologist, MeoWoff will provide store credit equal to 100% of the kitten’s base purchase price.
Weeks 7 Through Month 6 — Partial Store Credit
If the kitten passes away due to FIP between week 7 and month 6 following delivery, confirmed by necropsy, MeoWoff will provide store credit equal to 50% of the kitten’s base purchase price.
After 6 Months
FIP occurring more than 6 months after delivery is not covered.
Necropsy Requirement
FIP claims require necropsy confirmation by a licensed veterinary pathologist.
Store credit is the sole remedy for FIP-related claims.
6. Maintaining Your Health Guarantee
To maintain eligibility under the Health Guarantee, buyers must:
- Have the kitten examined by a licensed veterinarian within 5 calendar days of pickup or delivery
- Maintain routine veterinary care and vaccinations appropriate for the kitten’s age and health status
- Retain veterinary records and diagnostic documentation
- Provide proper indoor care, nutrition, and supervision
- Avoid abuse, neglect, or improper handling
- Refrain from declawing the kitten, which voids the Health Guarantee under the Sales Agreement
Failure to comply with these requirements may affect eligibility for Health Guarantee claims.
7. How to File a Health Guarantee Claim
If your kitten develops a health condition you believe may qualify under the Health Guarantee, please follow the steps below:
Step 1 — Veterinary Examination
Have the kitten examined by a licensed veterinarian promptly after symptoms are observed.
Step 2 — Obtain Documentation
Request written veterinary documentation describing:
- diagnosis;
- examination date;
- relevant diagnostic findings;
- treatment recommendations;
- and any supporting laboratory or imaging results, if applicable.
Step 3 — Contact MeoWoff
Email info@meowoff.us with the subject line “Health Guarantee Claim” and include:
- your name;
- kitten’s name;
- purchase date;
- veterinary records and supporting documentation.
For urgent concerns, clients may also contact us by phone.
Step 4 — Claim Review
MeoWoff may request additional veterinary records, diagnostic clarification, or an independent veterinary review when reasonably necessary to evaluate the claim.
Step 5 — Resolution
If a claim qualifies under the signed Sales Agreement and Health Guarantee, MeoWoff will communicate the applicable resolution, which may include store credit, replacement options, or other remedies specifically described in the agreement documentation.
Deadlines
| Claim Type | Veterinary Diagnosis Must Occur Within | Claim Must Be Filed Within |
|---|---|---|
| Initial Health Review Period | 5 calendar days from pickup or delivery | Veterinary documentation should be provided promptly after diagnosis |
| Hereditary / Congenital Condition | 1 year from pickup or delivery | Supporting veterinary records and diagnostic documentation required |
| FIP-Related Claim | 6 months from pickup or delivery | Necropsy documentation should be submitted within 30 days |
8. Your Remedies — What You Can Receive
If a qualifying claim is verified under the signed Sales Agreement and Health Guarantee, MeoWoff may offer one of the following resolutions depending on the nature of the condition, timing of the claim, supporting veterinary documentation, and applicable coverage category:
- store credit toward a future kitten purchase;
- replacement kitten options;
- partial store credit accommodations;
- or other resolutions specifically described in the signed Sales Agreement and Health Guarantee documentation.
Initial Health Review Period
If a kitten is determined to have a serious qualifying health condition during the initial review period described in the Sales Agreement, MeoWoff may approve return of the kitten in exchange for store credit equal to the amount paid toward the purchase price.
Hereditary / Congenital Conditions
For qualifying hereditary or congenital conditions covered under the 1-year genetic health guarantee, the remedies available are limited to those expressly described in the signed Sales Agreement and Health Guarantee.
FIP Claims
FIP-related accommodations are limited exclusively to the store credit terms specifically described in the FIP Coverage section.
MeoWoff does not provide cash refunds, open-ended veterinary reimbursement, or monetary compensation except where expressly required by applicable law or specifically provided in the signed Sales Agreement.
9. What This Guarantee Does NOT Cover
To maintain transparency, the following conditions, situations, and outcomes are not covered under the Health Guarantee unless otherwise specifically stated in the signed Sales Agreement:
- Mild upper respiratory symptoms, temporary stress-related conditions, or minor adjustment-related illness that may occur after transportation, environmental change, or relocation
- Non-severe parasites, fleas, ear mites, ringworm, or similar conditions that may occur after delivery
- Temporary gastrointestinal disturbances and common protozoal or parasitic conditions that may occur in kittens after transportation, environmental transition, diet changes, or stress, including but not limited to Giardia or coccidia
- Minor or functional heart murmurs that are considered non-clinical by the examining veterinarian
- Adult size, weight, coat texture, coat color development, markings, or overall appearance changes as the kitten matures
- Personality traits, temperament, behavioral development, litter box habits, scratching behavior, or adjustment difficulties
- Show performance, titles, breeding success, fertility, or reproductive performance
- Illness, injury, or medical complications resulting from improper care, neglect, accidental injury, environmental exposure, toxins, outdoor access, interactions with other animals, or failure to obtain appropriate veterinary care
- Any condition, complication, or long-term issue arising after declawing, which voids the Health Guarantee under the Sales Agreement
- Risks or complications associated with elective veterinary procedures, including spay/neuter procedures
- Conditions that do not substantially affect the kitten’s long-term health or quality of life
Certain conditions, including cryptorchidism (undescended testicles), minor hernias, low-grade heart murmurs, cosmetic traits, or developmental variations, may not qualify for coverage unless they result in a substantial long-term health impairment.
10. Frequently Asked Questions
Does the Health Guarantee transfer if I rehome my kitten?
No. The Health Guarantee applies only to the original purchaser listed in the signed Sales Agreement.
If you are unable to keep your kitten, please contact MeoWoff before making other arrangements. We may assist with rehoming coordination at our discretion.
What if a condition is discovered after the applicable coverage period?
Conditions identified after the applicable Health Guarantee coverage period are generally not covered under the guarantee. However, clients are always welcome to contact us, and we will do our best to provide guidance or assistance when possible.
Can I choose my own veterinarian for the initial examination?
Yes. Buyers may use any licensed veterinarian for the required post-delivery examination and any subsequent evaluations.
MeoWoff may request additional veterinary documentation or an independent veterinary review when reasonably necessary to evaluate a claim.
What happens if I move or live outside Illinois?
The signed Sales Agreement and Terms of Service are governed by Illinois law unless otherwise required by applicable law.
Do I have to return the kitten for a health-related claim?
Certain claim resolutions may require return of the kitten to MeoWoff, depending on the nature of the claim and the applicable terms of the signed Sales Agreement and Health Guarantee.
Does MeoWoff reimburse veterinary expenses?
Except where specifically stated in the signed Sales Agreement or Health Guarantee, buyers are responsible for veterinary expenses incurred after delivery of the kitten.
11. Contact Us
For health guarantee questions, to request genetic test results, or to file a claim:
MeoWoff Inc.
126 E Irving Park Rd
Wood Dale, IL 60191
Email: info@meowoff.us (include “Health Guarantee” in the subject line)
Phone: (773) 917-0073
Hours:Office & Pickups: Tuesday–Saturday 10:00 AM – 5:00 PM CT
Online Support: Monday–Sunday 10:00 AM – 5:00 PM CT
Please note: Our showroom and pickup office are generally closed on Sundays and Mondays. Limited appointments or pickups may occasionally be accommodated by special arrangement only.
For urgent health concerns about your kitten, please call us directly. Do not wait for an email response if your kitten needs immediate care — visit your veterinarian first and contact us afterward. Your kitten’s wellbeing always comes first.
This guarantee was last reviewed on May 9, 2026. For legal questions about your specific situation, please consult a licensed attorney.